Refund policy
Refund Policy
Standard Items (Yoga Mats, Accessories & Apparel)
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at ialmosttriedsupport@gmail.com. If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. The return address will be provided upon approval and varies by item. Items sent back without first requesting a return will not be accepted.
Large Fitness Equipment (Pilates Reformers, Machines & Benches)
Due to the size, weight, and shipping costs associated with large fitness equipment, all sales on these items are final. We do not accept returns or exchanges on large equipment except in cases where the item arrives damaged, defective, or incorrect.
If your large equipment item arrives damaged or defective, you must contact us at ialmosttriedsupport@gmail.com 72 hours of delivery. Your message must include your order number, a description of the issue, and clear photos or video of the damage or defect. Claims submitted after 72 hours of delivery cannot be accepted. If your claim is approved, we will arrange a replacement, repair, or refund through our fulfillment partner at no cost to you. We are not responsible for damage resulting from improper assembly, misuse, or normal wear and tear.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For large equipment, this must be done within 72 hours of delivery as noted above.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. All large fitness equipment (reformers, benches, and machines) is non-returnable except as described in the Large Fitness Equipment section above. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Exchanges are not available for large fitness equipment.
European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Please note that the 72-hour damage reporting window for large equipment still applies regardless of the 14-day cooling off period.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact us atialmosttriedsupport@gmail.com